Shipping, Repairs, Returns Policy

Orders

All orders over $250.00 are insured using a third party vendor, delivered to you desired shipping address via Fedex. Signature is required at time of delivery. If you wish to wave the signature, please let us know in the notes section at checkout.

Free shipping on all orders over $250.00 Orders under $250.00 will be mailed using USPS priority mail.

Delivery signature must be signed by a person 18 years of age, or older. $250.00 price reflects USD.

Returns

We want you to be completely happy with your purchase, but if you are not satisfied for any reason, we offer free returns on regular-priced orders over $100 within seven days of receipt in their complete original packaging and in unworn condition. Please call us at 914-235-5000 or e-mail us at info@vincents-ny.com for a prepaid return label that will be sent to the original e-mail address associated with the order. The refund will not include original shipping charges.

Custom

If you would like to order one of our styles in a different metal than it is offered on our site, change a stone color, add engraving, order a ring in a half size or change the length of a necklace please e-mail us at info@vincents-ny.com and we will do our best to accommodate your request. We will generate a quote within one to two business days and e-mail you the quote using the e-mail address you provided. Any special orders will be considered a FINAL SALE.

Repairs

For items that are in need of repair:

If you have had your item for 30 days or less, repairs are free
Ship your item back to us insured using a major shipping service provider i.e. FedEx. For an estimated length of repair time. Please allow two business days for a full evaluation of the item.
If you have had your item for longer than 30 days and it is in good condition, please identify the damaged area.
Ship your item back to us insured

We will send you a quote on the repair for your approval before doing the work, not all repairs will be subject to additional fees. Vincents Fine Jewelry reserves the right to determine repair cost after assessing the damage.